HR Service Manager in ESCRIBA

Enterprise Service Management for Human Resources. With the HR Service Manager (HSM), you organise all processes and requests related to your HR work. Group-wide and across departments.

HR Service Manager in ESCRIBA

The HR Service Manager is the optimal basis for the digitalization of HR work. Using this NLC App, all HR related tasks and processes can be mapped and controlled digitally. A characteristic feature is the service catalog with predefined standard processes and associated standard HR documents.

The service catalog is available to HR employees according to their role (business partner, competence center, service agent) and to company employees for self-services. A corresponding case is opened and identified along service categories or directly via the document to be created.

The HR Service Manager is a complete, adaptive case management system according to the requirements of the Case Management Modeling Notation (CMMN) standard. For dedicated events, associated workflows are stored. This turns operational processes into digital workflows that can be automated in whole or in part. If required, the workflows can be adapted during processing. Adaptations are automatically logged. In this way, legal security and case flexibility can be combined.

Predefined service catalogue

The predefined standard catalogue provides a quick introduction to case-based work with digital workflows. You have central access to all data and information of a case. This includes documents including mails and their attachments, as well as the communications of the persons involved in the case (chat as well as channels, if applicable). Work plans (digital workflows) are stored for the case and can be adapted to the situation (adaptive, authorisation-controlled case management).

NLC Apps are applications built using No- and Low-Code technology. The term NLC makes it clear that these applications can be easily and comprehensively adapted and extended with the help of No-/Low-Coding.

The technical basis is the NLC Platform ECAP (Enterprise Compliance and Agility Platform), which is particularly geared towards optimizing data- and document-intensive processes.

By means of No-Coding you can:

  • Create and customize database applications
  • Create and customize case management applications
  • Set up and map macros, rule sets (such as SLAs), and business processes
  • Design and customize user-specific interfaces
  • Manage users and access/usage rights
  • Easily analyze data in tabular and graphical form
  • Combine reports and evaluations into individual dashboards

No-Coding usually already covers most of the functionality that is actually needed. The principle of Pareto efficiency applies here.

If necessary, the performance scope of the NLC Apps can be expanded quickly and efficiently with the help of Low-Coding. Pre-built NLC apps, such as the Master Data Manger, are available for this purpose. The platform allows the NLC apps to be comprehensively modified and further developed using Java (backend/server) and Java-Script / Angular (frontend/web).

All apps built on the NLC Platform can be linked and combined with each other (so-called App Families or NLC Suites). In this way, simple applications can be expanded step by step and extended to a comprehensive application landscape.

With NLC technology, you are productive from day one and have the ability to grow your applications with your needs.

In addition to the full case/ticket management system with predefined roles (such as the case owner), team structures and control mechanisms (SLA management), the scope of services includes powerful tools for automating cases with the help of business rules and processes, a complete case file, as well as diverse reports and dashboards. The NLC technology allows you to easily customise HR Service Manager to your own needs and ideas. With the NLC app HR Service Manager, you have comprehensive transparency at all times with regard to the work progress of individual requests as well as compliance with deadlines and schedules.

The Service Manager is part of the “HR” app family and can be expanded step by step and supplemented by other apps of this family.

The modular structure of the NLC platform ECAP ensures that the system can grow with your requirements. The connection of various backend systems, such as SAP, SuccessFactors or Workday, as well as your own databases and specialised recruiting systems is just as easy as the use of systems for document recognition and analysis.

Related App Families/ NLC Suites:

Optional extensions:

  • ESCRIBA Enterprise Signing Services (E2S)
  • SCRIBA Enterprise Office Integration (EOI)

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