Streamline and digitize HR processes

ESCRIBA HR Service Manager

time savings in
document creation

cost reduction through
deep system integration

fewer work steps
for end users

Your Custom HR Solution

The ESCRIBA HR Service Manager (HRSM) is one of the leading and most comprehensive applications for the end-to-end digitalization of your HR processes. Quick to implement, adaptable and future-proof. With seamless integration into existing systems such as SAP, SuccessFactors or Workday, HR data can be mapped and processed in the ESCRIBA HR Service Manager without media disruption and in an authorization-controlled manner. Data is automatically retrieved from the backend and returned via an interface, eliminating the need for duplicate data entry.

The HR Service Manager enables the HR department to make the leap into digitalization. This benefits not only the HR department, but all employees in general thanks to the integrated HR Service Portal with self-service options.

Our ESCRIBA ECAP modules

Organize, manage, and resolve HR incidents through an easy-to-use application. In conjunction with customized workflows, standard incidents can be directly automated. For all other incidents, HR is notified and can respond on a case-by-case basis.

Wizard-driven document generation engine for creating legally compliant documents such as employment contracts, certificates, references, and more at the touch of a button. Deep integration with the system landscape allows you to leverage HR master data and roll back changes without media disruption or duplicate data maintenance.

Store, maintain and process documents and information in one central location (e-file). You define access permissions and assign roles within your organization – 100% GDPR and compliance compliant.

ECAP-Service Portal

The HR Service Portal supports HR departments with a role-based self-service option for employees. This allows standard incidents to be handled directly and without wasting time. The user interface is fully customizable to fit your corporate design.

The BPMN2 process designer with process engine and rule set digitally maps, standardizes, and largely automates your HR processes. Develop your own processes and adapt them at any time and with immediate effect.

Integrated reporting and monitoring across all ESCRIBA ECAP modules. Stay up to date on order status and lead times to better manage workflows, resource planning, etc. When workflows are also linked to service levels, automatic reminders, routing or escalation processes can be integrated.

Harness the power of Generative Artificial Intelligence (GenAI) with digital HR assistants. These can take over time-consuming tasks such as the analysis and evaluation of data, documents or applications and provide recommendations for action and suggestions for optimization.

Benefits of GenAI in Human Resources – Why digital assistants are a game changer for HR

GenAI in Human Resources

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Our Customers on ESCRIBA

Your benefits at a glance

Ready-to-use application

Productive from day one with an integrated HR benefits and services catalog of more than 100 typical HR service processes, including preset workflows and more than 50 document templates

Custom configuration

Create and optimize HR processes manually, quickly, and flexibly in an easy-to-use customization interface

Holistic processes

Communicate, share documents, and access your own employee record through the HR service portal with self-service options, such as requests for work schedule changes, transcripts, and work certifications.

Seamless integration

Certified standard interfaces and pre-configured adapters for seamless integration, including writing data back to existing software systems such as SAP HCM, SuccessFactors, Workday, and more.

Comprehensive platform

Modularly extendable to other use cases across the enterprise for consistent and efficient processes and structures.

Leverage GenAI

Digital assistants based on generative artificial intelligence free HR staff from time-consuming tasks.

Fill functional gaps quickly and effectively 

IDG Studie - Computerwoche

According to a study by Computerwoche and CIO, HR departments are less digitized than other areas of the company. Although HR departments are highly skilled in IT and generally use powerful and specialized database and management systems, such as SAP HCM, SuccessFactors, or Workday, they struggle to fully map their processes. Obstacles include the complexity of HR processes and the difficulty of fully integrating document creation. The interaction between applications on the company’s own server and the increasing use of the cloud exacerbate the difficulties.

With HR Service Manager, functional gaps can be closed quickly and effectively. Either by implementing out-of-the-box applications or by rapidly developing custom applications for you. Our solutions are always easy to use and can be extended to include future technologies such as AI-based applications. Thanks to Generative Artificial Intelligence (GenAI), digital HR assistants such as RoBERTa can also be used.

Christian Keller

Christian Keller
Business Development

Do you have questions about the ESCRIBA HR Service Manager?

You are welcome to make an appointment with me. We will discuss your requirements and possible solutions based on the ESCRIBA ECAP NLC platform.

I look forward to hearing from you.

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Getting Started with ESCRIBA HR Service Manager

With the ESCRIBA HR Service Manager, your HR digitization does not start from scratch, because we provide you with a comprehensive HR Service Catalog.

It contains more than 100 typical HR service processes with pre-defined, (partially) automated workflows, more than 50 document templates, approval and signature processes, as well as SLAs and evaluations.

This allows you to customize HR Service Manager to meet your specific needs.

Most HR tasks result in one or more documents. Creating them manually is often time-consuming and error-prone.

ESCRIBA enables you to create high quality, automated documents that are legally

Employees and managers can use the HR Service Portal to submit requests and queries to the HR department.

For example, they can request a change in working hours, a company car, or a name change. The self-service option also enables regulated access to employees’ own personnel files (e-files). At the same time, the self-service portal can serve as a communication platform between employees, applicants and the HR department.

A Q&A and knowledge base can significantly reduce the number of queries and free up HR staff.

Thanks to our unique no- and low-coding (NLC) technology, you can quickly and easily optimize processes in HR Service Manager and adapt them to special cases without extensive programming.

Unlike traditional software, our NLC platform offers a wide range of out-of-the-box digitization and automation functions.

You can quickly and easily configure your HR processes yourself through an easy-to-use customization interface.

ESCRIBA HR Service Manager is a cost and time efficient solution.

Thanks to our fast implementation and high level of independent customization, the programming effort is significantly lower than with conventional HR solutions. You can achieve enormous resource savings with productivity increases of up to 1:50.

In other words, one day of no- and low-coding is equivalent to up to 50 days of conventional software development.

For 25 years, ESCRIBA has been a technology leader in the digitalization of document- and data-intensive processes.

The HR Service Manager is HR software from Germany that allows you to manage all HR processes and your personnel administration digitally and transparently on one of the most modern no- and low-code platforms.  It is the result of 25 years of process consulting and HR projects. That’s why numerous companies, public institutions and many DAX40, MDAX and Fortune Global 500 companies rely on our software and services.

For the digitalization of your HR processes, we deliver an out-of-the-box and pre-set solution, which we optimally adapt to your individual application scenario.