Shortage of skilled workers: Driver and obstacle to automation
The collapse of supply chains, the corona pandemic and the shortage of skilled workers – 2022 was full of risks and challenges for companies. Interestingly, the lack of skilled workers is named by the study participants as the biggest driver (61 percent) as well as the biggest hurdle (40 percent) of automation.
Companies want to counter the increasing gap between qualified employees and vacancies with automation and digitization. With ESM software and optimized process structures, many tasks can be completely automated, and employee time can be used to create more value. At the same time, this is where the crux of the matter lies: Extensive restructuring measures require manpower in IT, which is why many companies fail to execute their plans.
Due to demographic change, all companies are pressured to introduce ESM solutions briefly. This is also confirmed by the study: 70 percent of the companies see enterprise service management as business-critical.