{"id":18814,"date":"2022-11-11T09:44:42","date_gmt":"2022-11-11T08:44:42","guid":{"rendered":"https:\/\/www.escriba.de\/landingpages\/enterprise-service-management\/"},"modified":"2025-06-06T17:02:33","modified_gmt":"2025-06-06T15:02:33","slug":"enterprise-service-management","status":"publish","type":"landingpages","link":"https:\/\/www.escriba.de\/en\/enterprise-service-management\/","title":{"rendered":"Enterprise Service Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18814\" class=\"elementor elementor-18814 elementor-18328\" data-elementor-post-type=\"landingpages\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9a8386 hero e-con-full e-flex e-con e-parent\" data-id=\"a9a8386\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-cc16045 e-con-full elementor-hidden-mobile e-flex e-con e-parent\" data-id=\"cc16045\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78acc8d elementor-widget elementor-widget-image\" data-id=\"78acc8d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"855\" height=\"450\" src=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/hero-loesungen-1.png\" class=\"attachment-full size-full wp-image-32059\" alt=\"Der HR Service Manager enth\u00e4lt wichtige Software-L\u00f6sungen f\u00fcr das Personalmanagement\" srcset=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/hero-loesungen-1.png 855w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/hero-loesungen-1-300x158.png 300w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/hero-loesungen-1-768x404.png 768w\" sizes=\"(max-width: 855px) 100vw, 855px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e39b434 e-flex e-con-boxed e-con e-parent\" data-id=\"e39b434\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcff0ef elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"fcff0ef\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Rethinking end-to-end processes <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82bb0b1 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"82bb0b1\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Enterprise Service Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fa9e703 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fa9e703\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bbefdd7\" data-id=\"bbefdd7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6254bc4 elementor-widget elementor-widget-text-editor\" data-id=\"6254bc4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>With the help of Enterprise Service Management (ESM), you can automate and digitalise your service processes. End-to-end processes without media discontinuity create uniformity, reduce throughput times and lower costs.<\/h3>\n<p><\/p>\n<p>With (ESM) from the cloud, companies can digitize their entire service processes and thus become a service-centric company. Automated IT and business processes improve efficiency, reduce costs and create media break-free, transparent information in companies.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96a9185 elementor-align-center elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"96a9185\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#das-ist-esm\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">What is ESM?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a46cf4f elementor-align-center elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"a46cf4f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#sieben-gruende\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">7 reasons for ESM<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a1fc8ff elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a1fc8ff\" data-element_type=\"section\" id=\"definition\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-80d8bc5\" data-id=\"80d8bc5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b76fc1 sticky inhaltsverzeichnis elementor-widget elementor-widget-toggle\" data-id=\"2b76fc1\" data-element_type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:100,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-4551\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-4551\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-bars\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-window-close\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Table of content<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-4551\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-4551\"><ul>\n<li><a href=\"#wie-funktioniert-esm\">How does it work<\/a><\/li>\n<li><a href=\"#studienergebnisse\">Research Study<\/a><\/li>\n<li><a href=\"#das-ist-esm\">Definition<\/a><\/li>\n<li><a href=\"#enstehung\">Emergence<\/a><\/li>\n<li><a href=\"#itsm-vs-esm\">ITSM vs. ESM<\/a><\/li>\n<li><a href=\"#sieben-gruende\">7 reasons for ESM<\/a><\/li>\n<li><a href=\"#einsatzbereiche\">Areas of application<\/a><\/li>\n<li><a href=\"#vorteile\">Why ESCRIBA<\/a><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Table of content\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li><a href=\\\"#wie-funktioniert-esm\\\">How does it work<\\\/a><\\\/li>\\n<li><a href=\\\"#studienergebnisse\\\">Research Study<\\\/a><\\\/li>\\n<li><a href=\\\"#das-ist-esm\\\">Definition<\\\/a><\\\/li>\\n<li><a href=\\\"#enstehung\\\">Emergence<\\\/a><\\\/li>\\n<li><a href=\\\"#itsm-vs-esm\\\">ITSM vs. ESM<\\\/a><\\\/li>\\n<li><a href=\\\"#sieben-gruende\\\">7 reasons for ESM<\\\/a><\\\/li>\\n<li><a href=\\\"#einsatzbereiche\\\">Areas of application<\\\/a><\\\/li>\\n<li><a href=\\\"#vorteile\\\">Why ESCRIBA<\\\/a><\\\/li>\\n<\\\/ul>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa7e100 inhaltsverzeichnis elementor-widget elementor-widget-text-editor\" data-id=\"aa7e100\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Table of content<\/h3>\n<p><\/p>\n<ul>\n<li><a href=\"#wie-funktioniert-esm\">How does it work<\/a><\/li>\n<li><a href=\"#studienergebnisse\">Research Study<\/a><\/li>\n<li><a href=\"#das-ist-esm\">Definition<\/a><\/li>\n<li><a href=\"#enstehung\">Emergence<\/a><\/li>\n<li><a href=\"#itsm-vs-esm\">ITSM vs. ESM<\/a><\/li>\n<li><a href=\"#sieben-gruende\">7 reasons for ESM<\/a><\/li>\n<li><a href=\"#einsatzbereiche\">Areas of application<\/a><\/li>\n<li><a href=\"#vorteile\">Why ESCRIBA<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ad3a1a5 intro\" data-id=\"ad3a1a5\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1030d4 worttrennung elementor-widget elementor-widget-text-editor\" data-id=\"a1030d4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>First of all, <\/strong> Enterprise Service Management (ESM) is still a young development that has only picked up speed in recent years. As a result, no universal definition has been established yet. With over 20 years of experience automating business processes in companies of various sizes and industries, we at ESCRIBA know the market with all its facets and current developments. With our explanation, we want to contribute to the collective understanding of what Enterprise Service Management is today and will mean in the future.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b6f5f3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b6f5f3\" data-element_type=\"section\" id=\"wie-funktioniert-esm\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c7aeda9\" data-id=\"c7aeda9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-05be516 elementor-widget elementor-widget-text-editor\" data-id=\"05be516\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>How does enterprise service management work?<\/h3>\n<p>A company that wishes to offer high-quality services and service offers to its employees, customers, and partners cannot ignore Enterprise Service Management. The biggest advantage: Enterprise Service Management works across industries and can therefore be applied to all internal and external process chains. As digitization experts and software engineers, we at ESCRIBA are the ideal partner to support you in introducing Enterprise Service Management.<\/p>\n<p>With mobile apps, people expect services to be easily requested, to be performed without long downtimes, and to always be of the same quality. The basic flow of Enterprise Service Management can be divided into four stages:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-097ea36 elementor-widget__width-initial zweierblock elementor-widget elementor-widget-text-editor\" data-id=\"097ea36\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Standardization<\/h3>\n<p>Create clear specifications and standards on how processes are implemented.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51794dd elementor-widget__width-initial zweierblock elementor-widget elementor-widget-text-editor\" data-id=\"51794dd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Documentation<\/h3>\n<p>Document your process chains in a service catalog with a complete list of services.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1067484 elementor-widget__width-initial zweierblock elementor-widget elementor-widget-text-editor\" data-id=\"1067484\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Automation<\/h3>\n<p>Use appropriate software and artificial intelligence to automate your processes and workflows as much as possible.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1f0c92 elementor-widget__width-initial zweierblock elementor-widget elementor-widget-text-editor\" data-id=\"f1f0c92\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Advancement<\/h3>\n<p>Continuously optimize your range of services and continue to develop your ESM software accordingly.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc18ad5 elementor-widget elementor-widget-text-editor\" data-id=\"fc18ad5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Your competitive advantage:<br \/>\nFast, reliable service experiences with outstanding user experience<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-283d73b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"283d73b\" data-element_type=\"section\" id=\"studienergebnisse\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6e214d2\" data-id=\"6e214d2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2172a5d elementor-widget elementor-widget-text-editor\" data-id=\"2172a5d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Study: Digital Workflows 2023<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f84fdb elementor-widget elementor-widget-text-editor\" data-id=\"5f84fdb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We wanted to know! As a study partner of Foundry, we asked IT managers, C-level decision-makers and departments about the current status of their digitization efforts.<\/p>\n<p>Everyone agreed that no company can avoid enterprise service management. The challenge now is implementation and choosing the right tools.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4daff92 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"4daff92\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"609\" height=\"861\" src=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/12\/cover_foundry_studio_digital_workflow-1.png\" class=\"attachment-large size-large wp-image-19670\" alt=\"\" srcset=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/12\/cover_foundry_studio_digital_workflow-1.png 609w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/12\/cover_foundry_studio_digital_workflow-1-212x300.png 212w\" sizes=\"(max-width: 609px) 100vw, 609px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-908b9eb elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"908b9eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Other contents of the study:<\/p>\n<ul>\n<li>IT or business &#8211; who is the driver of digitization?<\/li>\n<li>Effects of the shortage of skilled workers on digitization<\/li>\n<li>What matters when choosing an ESM tool?<\/li>\n<li>The role of AI in automation<\/li>\n<\/ul>\n<p>All results are available for you to download free of charge in the study.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdd831d elementor-align-left elementor-tablet-align-center elementor-widget elementor-widget-button\" data-id=\"cdd831d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/www.escriba.de\/en\/study-enterprise-service-management-2023\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">More about the Foundry-Study <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dd3608b\" data-id=\"dd3608b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1bde584 elementor-widget elementor-widget-text-editor\" data-id=\"1bde584\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"text-align: left;\">Download study for free<\/h4>\n<p>Get the whole study with all results, figures and analysis here<br \/>(The study is only available in German)<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ae5319 elementor-button-align-start elementor-widget elementor-widget-form\" data-id=\"1ae5319\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Download Studie Digitaler Workflow 2023 engl\" aria-label=\"Download Studie Digitaler Workflow 2023 engl\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"18814\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"1ae5319\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Enterprise Service Management: Digitize your business now\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"18814\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-vorname elementor-col-100 elementor-md-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-vorname\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tFirst name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[vorname]\" id=\"form-field-vorname\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"First name*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-md-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tLast name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Last name*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-md-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tE-Mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-Mail*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-unternehmen elementor-col-100 elementor-md-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-unternehmen\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tCompany\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[unternehmen]\" id=\"form-field-unternehmen\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Company*\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_521729f]\" id=\"form-field-field_521729f\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_c4e4ef6]\" id=\"form-field-field_c4e4ef6\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-datenschutz elementor-col-100 elementor-md-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[datenschutz]\" id=\"form-field-datenschutz\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-datenschutz\"><span class=\"hinweis\">* I consent to ESCRIBA informing me about topics relating to digitalisation, products, services and events. I understand that I can unsubscribe from any communication from ESCRIBA at any time. ESCRIBA will use my personal data in accordance with its <a href=\"https:\/\/www.escriba.de\/en\/company\/privacy-policy\/\" target=\"_blank\">privacy policy.<\/a> <\/span><\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_00de237 elementor-col-100 elementor-md-100\">\n\t\t\t\t\t<span class=\"hinweis\">All fields marked with * are mandatory.<\/span>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\"><span id=\"download-studie\">Request study<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ee83ee1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ee83ee1\" data-element_type=\"section\" id=\"das-ist-esm\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-75d2501\" data-id=\"75d2501\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dda5a7d elementor-widget elementor-widget-text-editor\" data-id=\"dda5a7d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>This is enterprise service management<\/h2>\n<p>Hundreds of business processes run in parallel in companies every day. A business process is a clearly defined workflow with associated tasks and responsibilities.<\/p>\n<p>Let\u2019s take the onboarding of a new employee as an example. The process chain of onboarding includes clear task packages, such as creating user access through IT, handing over a key or briefing by the manager. Enterprise Service Management optimizes, standardizes, and automates these kinds of business processes. Thus, synergy effects can be achieved and efficiency can be increased in individual departments as well as for the entire business.<\/p>\n<p>However, enterprise service management is not just software and digitization, but above all a mindset: every department, every employee is itself a provider of services. It is not relevant whether the recipient of the service is another department, a customer or a business partner. As a result, all internal and externally accessed services must meet the quality and user-friendliness requirements of the modern end user. Enterprise service management is the emphasis on the service concept in end-to-end processes, with a focus on maximum automation and user-friendliness for all stakeholders.<\/p>\n<p><b>The concept of Enterprise Service Management involves applying the service paradigm to end-to-end processes with a focus on maximum automation and user friendliness for all stakeholders.<\/b><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bad041 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"1bad041\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#kontakt\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ab4d626 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ab4d626\" data-element_type=\"section\" id=\"enstehung\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5ed1360\" data-id=\"5ed1360\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-418fbbd elementor-widget elementor-widget-text-editor\" data-id=\"418fbbd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center;\">Service management?<br \/>\nA tried and tested system in IT<\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4faf39a elementor-widget elementor-widget-text-editor\" data-id=\"4faf39a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Functioning technology and stable communication channels have been business-critical for almost all companies since the 1980s, because the IT infrastructure often forms the basis for the productivity of all other departments. The idea of an IT department as an internal service provider grew very early on. IT should therefore offer the best possible service for other employees with maximum cost efficiency.<\/p>\n<p>The British government agency Central Computer and Telecommunication Agency took the first step towards service management with the publication of the ITIL framework. This idea was continuously developed over time and culminated in ITSM (IT Service Management), which is still used today in the IT environment and is constantly being further developed. Instead of going to an IT employee with a laptop and describing the problem, employees nowadays easily create an IT ticket online. Software prioritizes the ticket and automatically assigns it according to competence. This not only makes IT work more efficiently and smoothly, but also improves the transparency and user experience for the client immensely.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc996ed elementor-widget__width-initial worttrennung elementor-widget elementor-widget-text-editor\" data-id=\"cc996ed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In this example we can already see two core contents of Enterprise Service Management.<\/p>\n<p><b>First:<\/b> digitization. Instead of visiting or calling IT, the ticket is written online via a <a href=\"https:\/\/www.escriba.de\/\/en\/enterprise-service-management\/\">self-service portal<\/a>.<\/p>\n<p><b>Second: <\/b> automation and computer intelligence. The tickets are not processed chronologically, but are automatically organized by the software according to urgency.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e7b586 elementor-widget__width-initial weiss elementor-widget elementor-widget-text-editor\" data-id=\"3e7b586\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Can a start-up operate service management?<\/strong><\/p>\n<p>Basically, service management is worthwhile for all companies, regardless of size, industry or level of maturity. However, the basic requirement for successful service management is clearly defined business processes. This requires organizational structures with defined responsibilities that are manifest in practice. In most start-ups, these structures and processes still have to be created.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90a2971 elementor-widget elementor-widget-text-editor\" data-id=\"90a2971\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The mechanisms and procedures that we use in Enterprise Service Management have been used successfully in IT for decades. It is therefore not surprising that digital processes and service management have increasingly found their way into non-IT departments in recent years. Process optimizations similar to those we see in ITSM can also be implemented for HR, customer service, sales, the legal department, purchasing and many other departments. With a view to the entire organization, Enterprise Service Management emerged as a logical consequence.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-55148d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"55148d1\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7f0b260\" data-id=\"7f0b260\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e5a4fe6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e5a4fe6\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6ddacc4\" data-id=\"6ddacc4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f51d88f elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"f51d88f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/10\/HJE-500.jpg\" class=\"attachment-full size-full wp-image-17174\" alt=\"Dr. Juergen Erbeldinger, CEO\" srcset=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/10\/HJE-500.jpg 500w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/10\/HJE-500-300x300.jpg 300w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/10\/HJE-500-150x150.jpg 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62d7fff elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"62d7fff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><b><i>\u201eNo-\/Low-Coding will be the driving force for Enterprise Service Management in the near future. Therefore, the user- and benefit-centered approach will be increasingly prominent in the future. IT ensures the platform&#8217;s operation, while the specialist oversees and manages the art, scope, and progression of processes.\u201d<\/i><\/b><\/h5>\n<p><b>Dr. Juergen Erbeldinger<\/b><\/p>\n<p style=\"font-size: 12px !important; margin-top: -25px;\">CEO and Founder of ESCRIBA AG<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-99c66a2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"99c66a2\" data-element_type=\"section\" id=\"itsm-vs-esm\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-597d9d7\" data-id=\"597d9d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c02a635 elementor-widget elementor-widget-text-editor\" data-id=\"c02a635\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center;\">IT Service Management (ITSM)<br \/>\nvs. Enterprise Service Management (ESM)<\/h2>\n<p>Enterprise Service Management is often described as a pure further development of ITSM. In our view, however, this representation is misleading. Even if ITSM is considered a pioneer, to a certain extent, the ESM is not a further development of ITSM when viewed holistically, but rather the superordinate term and school of thought, under which ITSM, <a href=\"https:\/\/www.escriba.de\/hr-service-management\/\" target=\"_blank\" rel=\"noopener\">HR Service Management<\/a>, Field Service Management and the Service Management of other departments are subordinate.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa312ff elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"aa312ff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"letter-spacing: 0.17px;\">However, the different definitions also show that a large number of providers of enterprise service management solutions originally come from IT service management and simply expand their concept and their use cases horizontally to other specialist areas.<\/span><span style=\"letter-spacing: 0.01em;\">\r\n<\/span><br><br><span style=\"letter-spacing: 0.01em;\">ESCRIBA, on the other hand, has a history in process automation and management consulting. Therefore, we know how different the requirements are in different departments. <\/span><span style=\"letter-spacing: 0.17px;\">\u00a0<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edada36 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"edada36\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/itsm-vs-esm-schaubild-1.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"itsm-vs-esm-schaubild\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTg3NDEsInVybCI6Imh0dHBzOlwvXC93d3cuZXNjcmliYS5kZVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyMlwvMTFcL2l0c20tdnMtZXNtLXNjaGF1YmlsZC0xLnBuZyJ9\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"564\" src=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/itsm-vs-esm-schaubild-1-1024x722.png\" class=\"attachment-large size-large wp-image-18741\" alt=\"\" srcset=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/itsm-vs-esm-schaubild-1-1024x722.png 1024w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/itsm-vs-esm-schaubild-1-300x211.png 300w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/itsm-vs-esm-schaubild-1-768x541.png 768w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/itsm-vs-esm-schaubild-1.png 1135w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-408237f elementor-widget elementor-widget-text-editor\" data-id=\"408237f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"letter-spacing: 0.17px;\">A &#8216;scheme F&#8217; that works well in IT, simply imposed on other departments such as HR or Procurement, does not do justice to the complexity of the processes and leaves a lot of development and optimization potential untapped.<\/span><\/p>\n<p><span style=\"letter-spacing: 0.01em;\">That is why we have developed our own <a href=\"https:\/\/www.escriba.de\/en\/nocode-lowcode\">no- and low-code platform<\/a>, with which we can quickly and cost-effectively develop high-quality software for your individual business case. With the targeted use of software, you can reduce throughput times and increase customer and employee satisfaction in the long term. Since enterprise service management only works in tandem with suitable digital tools, these areas are inextricably linked.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-718edab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"718edab\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-988eb6a weiss\" data-id=\"988eb6a\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36db179 elementor-widget elementor-widget-text-editor\" data-id=\"36db179\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>The Swiss Tasks under the Software Solutions<\/h4>\n<p>Short release cycles and high flexibility are just two reasons why we rely on our self-developed no- and low-code platform. Here you can find out what advantages no- and low-coding offers and how you can use it for your company.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a08f882 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"a08f882\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.escriba.de\/en\/nocode-lowcode\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Why No-\/Low-Code?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d3c0ed elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d3c0ed\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c19f9ad weiss\" data-id=\"c19f9ad\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-866b68d elementor-widget elementor-widget-text-editor\" data-id=\"866b68d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Digitalizing end-to-end processes: Quality from start to finish<\/h3>\n<p>Always think processes holistically from the perspective of your customers. An end-to-end process begins, for example, with the first customer contact and ends with the final receipt of payment. You can only offer the best possible service and access structured data for follow-up processes if you work digitally and without media breaks.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ab6d7c4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ab6d7c4\" data-element_type=\"section\" id=\"sieben-gruende\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c552769\" data-id=\"c552769\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-39feaaa elementor-widget elementor-widget-text-editor\" data-id=\"39feaaa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>7 reasons to digitize your business with Enterprise Service Management<\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32a9f99 umschalter elementor-widget elementor-widget-toggle\" data-id=\"32a9f99\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5311\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5311\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">1. More time for value-adding activities<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5311\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5311\"><p>Especially in times of a shortage of skilled workers, the working time of your employees is more valuable than ever. With ESCRIBA&#8217;s Enterprise Service Management software, repetitive activities are automated, freeing up new capacities. Automated end-to-end processes support employees in providing first-class services, thereby increasing productivity and employee satisfaction in the long term. The standardization of workflows also forms the basis for bundling internal company services for maximum efficiency in a shared service center.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5312\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5312\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">2. Reliably fulfil service level agreements<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5312\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5312\"><p>Service level agreements (SLA) regulate the scope of services and processing time for internal and external services. In order to successfully meet SLAs, the highest possible level of transparency and the availability of data across all process chains is essential. With our enterprise service management software, all process steps are recorded digitally and can be evaluated in customizable reports. In this way, you can visualize process data that was not available before and identify critical bottlenecks at an early stage. The targeted use of process automation drastically reduces throughput and idle times and reduces the risk of staff shortages, such as the ones we experienced during the corona pandemic.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5313\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5313\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">3. Self-Service - a must today!<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5313\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5313\"><p>Offer your users your services in the form of self-services. This can be static knowledge management with helpful information or dynamic offers such as a chatbot or live chat. The most valuable for your users are service portals, in which processes are partially fully automated and information can be accessed independently. Self-services are available 24\/7 with no waiting time. We would be happy to support you on the consulting and software side in the implementation of a self-service portal.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5314\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-5314\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">4. Ensuring data protection and compliance<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5314\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-5314\"><p>Especially if the company does not have a complete authorization concept, sensitive data can all too easily be passed on to the wrong people. Locally stored data records are also error-prone and impair the service quality that a specialist department can provide if, for example, employees use outdated document templates. For this reason, we have integrated <a href=\"https:\/\/www.escriba.de\/en\/digital-signature\/\">extensive authorization management <\/a>into our Enterprise Service Management platform. Data sets and templates are stored centrally in the cloud and reading and editing rights can be specifically controlled and adjusted down to the lowest levels.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5315\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-5315\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">5. The competition can't keep up with you<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5315\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-5315\"><p>From our point of view, enterprise service management is the key to remaining competitive in the long term. Digital and process-optimized companies can offer their services cheaper, faster and more reliably and will therefore assert themselves on the market in the long term. Even if the Enterprise Service Management movement is gaining momentum in large and medium-sized companies, you still have the chance to be one of the early adopters. Since automation eliminates many time-consuming and error-prone tasks, such as the manual transfer of data, your jobs will automatically become more attractive and good employees will be bound to your company.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5316\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-5316\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">6. Full transparency through structured data<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5316\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-5316\"><p>A transparent, seamless flow of information forms the basis for making business decisions. You can only apply the right levers for process optimization if you know which tasks are in which responsibility and for how long. Get this important <a href=\"https:\/\/www.escriba.de\/en\/document-management\">data from the paper documents<\/a> and locally stored Excel spreadsheets of your employees in up-to-date, comprehensive dashboards. The more data you have access to, the more consistent and valuable your internal and external services will be.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5317\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-5317\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">7. Develop scalable business models<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5317\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-5317\"><p>Maybe you too feel exposed to high pressure to innovate or your industry is currently in a state of upheaval? With the help of digitization and enterprise service management, innovative, new digital business models can be developed. In the <a href=\"https:\/\/www.escriba.de\/en\/usecases\/digital-legal-operations-2\/\">legal<\/a> and fintech sectors in particular, many service providers have been successful with this strategy in recent years, but other sectors also benefit from the core idea of enterprise service management. Through maximum automation and workflow optimization, you can open up previously unprofitable markets and gain an important competitive advantage.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24775e1 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"24775e1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#kontakt\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Talk to an Expert<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b1ca495 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b1ca495\" data-element_type=\"section\" id=\"einsatzbereiche\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dd74774\" data-id=\"dd74774\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba7bef9 elementor-widget elementor-widget-text-editor\" data-id=\"ba7bef9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>For which departments is Enterprise Service Management worthwhile?<\/h2>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cdb62b6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cdb62b6\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fa2ab83\" data-id=\"fa2ab83\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5421b10 worttrennung elementor-widget elementor-widget-text-editor\" data-id=\"5421b10\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-16582 aligncenter\" src=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/09\/ico-e-akte-hr-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/09\/ico-e-akte-hr-150x150.png 150w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/09\/ico-e-akte-hr-300x300.png 300w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/09\/ico-e-akte-hr-768x768.png 768w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/09\/ico-e-akte-hr.png 800w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/h4><br><h4 style=\"text-align: center;\">Human Resources<\/h4><br>The human resources department is a very classic provider of internal services and is therefore predestined for enterprise service management. With the <a href=\"https:\/\/www.escriba.de\/en\/hr-service-management\/\">ESCRIBA HR Service Manager<\/a>, we have created software that can either be fully integrated into an existing backend, such as <a href=\"https:\/\/www.escriba.de\/en\/intergration\/\">SAP and SuccessFactors<\/a>, or as stand-alone software with its own data management, which digitizes all service processes. Depending on the requirements, our HR software can be expanded with modules such as digital document creation, digital signature and approval processes, a self-service portal or an e-file. Hardly any other company stands for HR digitization as much as ESCRIBA. A large number of DAX and MDAX companies have been using our technology successfully in the human resources sector for decades.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-98eff15\" data-id=\"98eff15\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec9e046 worttrennung elementor-widget elementor-widget-text-editor\" data-id=\"ec9e046\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-18635 aligncenter\" src=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/ico-procurment-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/ico-procurment-150x150.png 150w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/ico-procurment-300x300.png 300w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/ico-procurment-768x768.png 768w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/ico-procurment.png 800w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/h4>\n<p><\/p>\n<h4 style=\"text-align: center;\">Procurement<\/h4>\n<p>Enterprise Service Management supports you in creating offers, approving discounts and price adjustments, and processing orders. You benefit from a comprehensive contract database with supplier and contract files as well as automatic <a href=\"https:\/\/www.escriba.de\/en\/digital-signature\/\">contract creation, approval and signature<\/a>. With standardized processes and workflow automation, you can not only reduce throughput times and error rates, you also have full transparency about the status of the orders. We look forward to supporting your company in the change process and developing a tailor-made software solution with you on a no- and low-code basis.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-12415fc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"12415fc\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c83cc14\" data-id=\"c83cc14\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8961c09 worttrennung elementor-widget elementor-widget-text-editor\" data-id=\"8961c09\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-18630 aligncenter\" src=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/ico-legal-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/ico-legal-150x150.png 150w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/ico-legal-300x300.png 300w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/ico-legal-768x768.png 768w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/ico-legal.png 800w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/h4>\n<p><\/p>\n<h4 style=\"text-align: center;\">Legal<\/h4>\n<p>It is also becoming increasingly common for legal departments within companies to provide services to other areas of the company. The topics of contract lifecycle management and the provision and evaluation of contracts and clauses go hand in hand with active enterprise service management. With <a href=\"https:\/\/www.escriba.de\/en\/usecases\/document-and-contract-lifecycle-management-2\/\">ESCRIBA Document and Contract Lifecycle Management (DCLM)<\/a>, you get the right tool to create rule-based documents and contracts, negotiate them in a targeted manner and evaluate them comprehensively.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d7d443e\" data-id=\"d7d443e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d76a37d worttrennung elementor-widget elementor-widget-text-editor\" data-id=\"d76a37d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><img loading=\"lazy\" decoding=\"async\" class=\"size-thumbnail wp-image-18638 aligncenter\" src=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/ico-customer-service-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/ico-customer-service-150x150.png 150w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/ico-customer-service-300x300.png 300w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/ico-customer-service-768x768.png 768w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/ico-customer-service.png 800w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/h4>\n<p><\/p>\n<h4 style=\"text-align: center;\">Customer Service<\/h4>\n<p>Good customer service creates lasting trust in your company and your brand. With a ticket system based on the ITSM model, you ensure that all customer concerns are prioritized and processed in a standardized way. A service portal with extensive self-service offers helps to reduce the number of inquiries and provide offers around the clock. This means that customer service has more time for value-adding activities and generic tasks can be handled by the software.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-3f98b30 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3f98b30\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f8c4d35\" data-id=\"f8c4d35\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8aca3a9 worttrennung elementor-widget elementor-widget-text-editor\" data-id=\"8aca3a9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-thumbnail wp-image-18640 aligncenter\" src=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/ico-verwaltung-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/ico-verwaltung-150x150.png 150w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/ico-verwaltung-300x300.png 300w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/ico-verwaltung-768x768.png 768w, https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/11\/ico-verwaltung.png 800w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/h4>\n<p><\/p>\n<h4 style=\"text-align: center;\">Verwaltung<\/h4>\n<p>Administrative tasks often include long process chains with changing responsibilities. With the Enterprise Service Management software from ESCRIBA, you can map these processes digitally in a ticket system and increase your service quality and make it measurable. Due to the <a href=\"https:\/\/www.escriba.de\/en\/intergration\/\">technical design<\/a> of our ESM software, we are able to dock to existing backend systems such as SAP to enable lossless and automatic data transfer in both directions.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-aebd83b weiss\" data-id=\"aebd83b\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c10efdc elementor-widget elementor-widget-text-editor\" data-id=\"c10efdc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Your area of application is not listed?<\/h4>\n<p>Enterprise Service Management is not limited to specific services or business areas. The mindset of the service concept can be applied to all internal and external process chains. Please contact us for an individual consultation.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0b8699 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"a0b8699\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#kontakt\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Tell us your use case!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5f83a59 weiss elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5f83a59\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6a19fe9\" data-id=\"6a19fe9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d35ea3 elementor-widget elementor-widget-text-editor\" data-id=\"2d35ea3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>These companies trust in ESCRIBA<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52840bf elementor-arrows-position-outside elementor-widget elementor-widget-global elementor-global-21076 elementor-widget-image-carousel\" data-id=\"52840bf\" data-element_type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;5&quot;,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:75,&quot;sizes&quot;:[]},&quot;navigation&quot;:&quot;arrows&quot;,&quot;slides_to_show_tablet&quot;:&quot;3&quot;,&quot;slides_to_show_mobile&quot;:&quot;1&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;speed&quot;:500,&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Image Carousel\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 11\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2023\/02\/kundenlogo-axa.png\" alt=\"kundenlogo-axa\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 11\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/09\/logo-deichmann-1.png\" alt=\"logo-deichmann\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 11\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2023\/02\/kundenlogo-Fujitsu.png\" alt=\"kundenlogo-Fujitsu\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 11\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2023\/02\/kundenlogo-kfw.png\" alt=\"kundenlogo-kfw\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 11\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2023\/02\/kundenlogo-leag.png\" alt=\"kundenlogo-leag\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 11\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2023\/02\/kundenlogo-lufthansa.png\" alt=\"kundenlogo-lufthansa\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" 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11\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2022\/09\/logo-vodafon-1.png\" alt=\"logo-vodafon\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"11 of 11\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2023\/02\/kundenlogo-vw.png\" alt=\"kundenlogo-vw\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-left\"><\/i>\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-chevron-right\"><\/i>\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cf02fd3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cf02fd3\" data-element_type=\"section\" id=\"vorteile\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0296c0c\" data-id=\"0296c0c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cc88457 elementor-widget elementor-widget-text-editor\" data-id=\"cc88457\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center;\">It&#8217;s just one more step into the digital age<\/h2><br>With ESCRIBA you are choosing a provider who has been living business process management and digitization for 20 years. With our powerful no- and low-code platform, we implement digital tools and solutions much faster and more precisely than conventional software providers. We support you in your individual application scenarios with dedicated software and advice. We look forward to your non-binding inquiry!\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55c7368 elementor-widget elementor-widget-text-editor\" data-id=\"55c7368\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>These are the advantages of ESCRIBA<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-840fdda elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"840fdda\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Control and reduce your software expenses<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c19f70 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2c19f70\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As a business partner, you benefit from our <a href=\"https:\/\/www.escriba.de\/en\/nocode-lowcode\">no- and low-coding<\/a> approach, because we can fall back on tried and tested code fragments. This reduces development costs and allows us to provide updates independently of release cycles. Another advantage of no- and low-code: departments can create and adapt applications on the platform themselves.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdfe44f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"fdfe44f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Strong document management<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17b0a87 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"17b0a87\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Documents form the basis of daily work in many departments. We have a strong history in <a href=\"https:\/\/www.escriba.de\/en\/document-management\">automated document creation<\/a>. We can integrate our world-leading document module into any software solution, giving you a clear competitive advantage. Documents and contracts can be created with the ESCRIBA Document Services (EDS) error-free and in seconds at the push of a button.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7a3dc4 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c7a3dc4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Unique integration possibilities<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-371e74e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"371e74e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our software can function as an independent backend itself or be easily connected to several existing backend systems such as <a href=\"https:\/\/www.escriba.de\/en\/intergration\/\">SAP, Workday or SuccessFactors<\/a>. This means that existing system landscapes can remain in place and data can be automatically maintained within them.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62b28a1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62b28a1\" data-element_type=\"section\" id=\"kontakt\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cf47317\" data-id=\"cf47317\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ce7676 elementor-widget elementor-widget-shortcode\" data-id=\"1ce7676\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"container\" data-elementor-id=\"32379\" class=\"elementor elementor-32379 elementor-26938 elementor-26938\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-407affb ansprechpartner e-flex e-con-boxed e-con e-parent\" data-id=\"407affb\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0c3fd35 e-con-full e-flex e-con e-parent\" data-id=\"0c3fd35\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-0b9b988 e-con-full e-flex e-con e-parent\" data-id=\"0b9b988\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47171a8 elementor-widget elementor-widget-image\" data-id=\"47171a8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.escriba.de\/wp-content\/uploads\/2023\/10\/christian-keller-2024.png\" class=\"attachment-large size-large wp-image-26940\" alt=\"Christian Keller\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-874b519 elementor-widget__width-inherit elementor-widget-tablet__width-initial weiss elementor-widget elementor-widget-text-editor\" data-id=\"874b519\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Christian Keller<\/strong><br>\r\nBusiness Development<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2c1a02 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d2c1a02\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Do you have any questions about ESCRIBA and our software solutions?<\/h4>\n<p>Then please feel free to make an appointment with me directly. We will discuss your requirements and possible solutions based on the <strong>ESCRIBA ECAP NLC platform<\/strong> in a personal meeting. I look forward to your enquiry.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e220016 elementor-widget__width-initial demotermin elementor-widget elementor-widget-toggle\" data-id=\"e220016\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2371\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2371\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-calendar-alt\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-calendar-alt\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Arrange a appointment now<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2371\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2371\"><p> <div class=\"brlbs-cmpnt-container brlbs-cmpnt-content-blocker brlbs-cmpnt-with-individual-styles\" data-borlabs-cookie-content-blocker-id=\"default\" data-borlabs-cookie-content=\"PGlmcmFtZSBzdHlsZT0iYm9yZGVyOiAwOyIgc3JjPSJodHRwczovL291dGxvb2sub2ZmaWNlMzY1LmNvbS9vd2EvY2FsZW5kYXIvRVNDUklCQUJlcmF0dW5nMUBlc2NyaWJhLmRlL2Jvb2tpbmdzLyIgd2lkdGg9IjEwMCUiIGhlaWdodD0iMTgwMHB4IiBzY3JvbGxpbmc9InllcyI+PC9pZnJhbWU+\"><div class=\"brlbs-cmpnt-cb-preset-a\"> <p class=\"brlbs-cmpnt-cb-description\">You are currently viewing a placeholder content from <strong>Default<\/strong>. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.<\/p> <div class=\"brlbs-cmpnt-cb-buttons\"> <a class=\"brlbs-cmpnt-cb-btn\" href=\"#\" data-borlabs-cookie-unblock role=\"button\">Unblock content<\/a> <a class=\"brlbs-cmpnt-cb-btn\" href=\"#\" data-borlabs-cookie-accept-service role=\"button\" style=\"display: none\">Accept required service and unblock content<\/a> <\/div> <a class=\"brlbs-cmpnt-cb-provider-toggle\" href=\"#\" data-borlabs-cookie-show-provider-information role=\"button\">More Information<\/a> <\/div><\/div><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":33787,"template":"elementor_header_footer","categories":[],"tags":[],"class_list":["post-18814","landingpages","type-landingpages","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Enterprise Service Management: Digitize your business now<\/title>\n<meta name=\"description\" content=\"Enterprise Service Management software from ESCRIBA: This is how you create an optimal user experience with automated workflows!\" \/>\n<meta name=\"robots\" content=\"index, follow, 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