Enterprise Service Management

Outstanding User Experience based on digital workflows

Enterprise Service Management (ESM) is at the top of the management agenda. With our No-/Low-Coding platform ECAP – which is short for Enterprise Compliance and Agility Platform – we offer you the most powerful technology for setting up and operating enterprise service management across your company or group.

Design your Enterprise Service Management with NLC

The creation and adaptation of applications and workflows by the business department (No-Coding) and the possibility of targeted adaptive further development (Low-Coding) by IT experts brings you acceptance and speed in digitization.

The core of the NLC platform is an adaptive case management system and powerful tools for quickly and comprehensively mapping processes, business rules and service level agreements. The platform is completed by tools for document creation and document management. Documents are still the most frequent and often the most important point of contact with customers, employees and partners. ESCRIBA NLC technology is therefore geared towards optimizing data- and document-intensive processes.

The benefits of No- and Low-Coding

NLC technology is perfectly suited for Enterprise Service Management. Simple applications and processes can be implemented by the business departments using No-Coding. More demanding projects are handled by internal IT or external service providers using Low-Coding. NLC not only enables rapid development and an early go-live, but also stands for immediate response to feedback, especially during operation. Contact points, documents and processes can be adapted and optimized almost in real time. NLC technology stands for agile work and management right from the start.

Agility and flexibility on the one hand, compliance and governance on the other are the challenges a company has to face today. The importance we attach to this is made clear by the name Enterprise Compliance and Agility Platform (ECAP). As we are a German company and operating the platform domestically, we comprehensively meet the requirements for data protection and information security (DSGVO / ISO 27001) and ensure that you are not affected by the consequences of the Save Harbour ruling of the European Court of Justice (ECJ).

Use NLC-based Enterprise Service Management to continuously optimize your service processes and generate sustainable competitive advantages.

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