Enterprise Service Management

Outstanding User Experience based on digital workflows

Enterprise Service Management (ESM) is at the top of the management agenda. With our No-/Low-Coding platform ECAP – which is short for Enterprise Compliance and Agility Platform – we offer you the most powerful technology for setting up and operating enterprise service management across your company or group.

Design your Enterprise Service Management with NLC

The creation and adaptation of applications and workflows by the business department (No-Coding) and the possibility of targeted adaptive further development (Low-Coding) by IT experts brings you acceptance and speed in digitization.

The core of the NLC platform is an adaptive case management system and powerful tools for quickly and comprehensively mapping processes, business rules and service level agreements. The platform is completed by tools for document creation and document management. Documents are still the most frequent and often the most important point of contact with customers, employees and partners. ESCRIBA NLC technology is therefore geared towards optimizing data- and document-intensive processes.

The benefits of No- and Low-Coding

NLC technology is perfectly suited for Enterprise Service Management. Simple applications and processes can be implemented by the business departments using No-Coding. More demanding projects are handled by internal IT or external service providers using Low-Coding. NLC not only enables rapid development and an early go-live, but also stands for immediate response to feedback, especially during operation. Contact points, documents and processes can be adapted and optimized almost in real time. NLC technology stands for agile work and management right from the start.

Agility and flexibility on the one hand, compliance and governance on the other are the challenges a company has to face today. The importance we attach to this is made clear by the name Enterprise Compliance and Agility Platform (ECAP). As we are a German company and operating the platform domestically, we comprehensively meet the requirements for data protection and information security (DSGVO / ISO 27001) and ensure that you are not affected by the consequences of the Save Harbour ruling of the European Court of Justice (ECJ).

Use NLC-based Enterprise Service Management to continuously optimize your service processes and generate sustainable competitive advantages.


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Your job

  • User support for colleagues (including error analysis and problem solving)
  • Procurement, setup and maintenance of Windows and Linux systems and standard software
  • Support of our virtualized server architectures (vSphere, Horizon)
  • Administration and maintenance of user accounts, end devices and access rights (Active Directory)
  • Support in the development and administration of our own IT infrastructure in the areas of Windows and Linux servers, network and firewalls
  • Creation and further development of IT documentation


Your profile

  • Completed vocational training in the IT field or several years of professional experience in the support of software products
  • Several years of relevant professional experience in the IT environment
  • Knowledge in the support of Linux and Windows servers
  • Ideally, experience with the above mentioned technologies
  • Fluent German language skills

Your job

  • Further development of our state-of-the-art document software
  • Introduction of new technologies and conceptual design of new modules
  • Further development of LibreOffice macros
  • Collaboration on customer projects

Your profile

  • Completed studies in informatics or comparable education
  • Several years of relevant professional experience with C++
  • Ideally, knowledge in Java
  • Analytical and problem solving skills
  • Fluent English, German is a plus

Your job

  • Active participation in our frontend team
  • Further development of our document software and optimization of complex, innovative web projects
  • Active collaboration and introduction of new frontend technologies and features
  • Implementation of individual customer requests

Your profile

  • Degree in (business) informatics or a similar education
  • Several years of professional experience as a frontend developer with a focus on Angular
  • In-depth knowledge of JavaScript/TypeScript, HTML5, CSS, Ngrx and RxJS
  • Ideally, experience with CI/CD pipelines, SWAGGER UI and Jenkins
  • Fluent in English, German is a plus

Your job

  • Further development and maintenance of the core of our integration platform
  • Use as well as design and creation of REST APIs
  • Design and development of data and process integrations with systems such as SuccessFactors, Workday or Salesforce
  • Configuration of existing integration components in the project context

Your profile

  • Completed studies in (business) informatics, physics or comparable education
  • Very good knowledge of Java and Spring (boot, security, cloud, data)
  • Ideally, experience with authentication and authorization in distributed environments with OAuth and SAML
  • Interest in microservices and cloud platforms such as Cloud Foundry
  • Good knowledge of German and English