We are looking for the next possible date

Customer Service Agent for ESCRIBA Software

Berlin

Full-time
As of now
Permanent

Our core roots are the digitization and automation of documents and contracts in the HR environment. This history is reflected in our technology stack ESCRIBA EDS/EIS and in the NLC based HR Suite. We have completely redesigned our established technology for document creation and automation, which has been on the market for 20 years, adapting it systematically to no/low coding. By combining the power of digital workflows and case management with the full strength of object-oriented document creation, we are able to deliver a complete process management solution. This is what makes ESCRIBA unique within its market

.

We are convinced that all companies need to become software companies within the medium to long term if they want to survive and thrive in the market. We have set ourselves the goal to support companies on their way there with tailor-made applications. Would you like to join us on this journey?

In that case, we look forward to receiving your application!

Benifits

Your responsibilities

  • Point of contact for customer questions (by phone and by mail) regarding our in-house software solutions
  • Creation of solution proposals for the use of our software systems in cooperation with colleagues from Sales, Delivery and the Academy
  • Enhancement of our customer support e.g. by establishing processes and documentation, development and enhancement of the knowledge management system
  • Preparation of problem reports and communication of solutions in collaboration with our developer teams
  • Immediate implementation of technical solutions

Your qualifications

  • Graduate with commercial training or lateral entrant with high technical affinity
  • Experience in the field of software support or consulting is preferred
  • Ability to communicate and service mentality as well as enjoyment being in contact with customers
  • Process- and solution-oriented way of thinking

Now you’re just one step away. To submit your application to ESCRIBA, please fill out the following form and upload your application documents. We are looking forward to your submission!

Prefer to be contacted via:
Please upload your CV here.
All fields marked with * are mandatory.

Contact person

Katharina Schwarz
+49 173 6123482
bewerbung@escriba.de

Do you want to join our mission to turn every company into a software provider? Then either find the
right position here or directly submit your application to us.

NDA Manager in Aktion

Testen Sie jetzt unseren NDA-Manager und erstellen Sie live Ihre individuelle Geheimhaltungsvereinbarung.

Nach dem Ausfüllen des Formular, erhalten Sie eine E-Mail mit dem Zugagslink zur Demo-Anwendung.

Nach dem Absenden Ihrer Kontaktdaten erhalten Sie den Link zum kostenfreien Download für das Executive Briefing:

The Administrative Digital Twin

Nach dem Absenden Ihrer Kontaktdaten erhalten Sie den Link zum kostenfreien Download für die Studie

Digitalisierung im Personalwesen

Book a consulting appointment

Prefer to be contacted via: