Comprehensive document management is already fully integrated in the ESCRIBA bAV-Suite and grants access to required data and documents at any time. The respective documents are generated directly on the platform and automatically attached to the corresponding entities (persons, commitments, contracts).
With the help of a ticket system, the tasks for service staff in determining progress are controlled in a process-oriented manner. Every communication with the respective beneficiaries or beneficiaries as well as insurers and other service providers is fully documented. This additionally guarantees the fulfilment of potential service level agreements (SLA).
Mass tickets make it possible to process several beneficiaries together within one process run. All tasks, including the current progress, can be displayed graphically for quick overview and evaluation.